New Features and Changes

New features and improvements are being introduced all the time to make your system better, faster and easier to use. To find out more about what is contained in each release, select from the links below.

You can watch videos detailing the new features by clicking the video link for each release.

New Features and Changes in vFire 9.11

The key new features in this release include:

  • Enhancements to Nano. Development continues on Nano with new styling and features:
    • Interface styling changes. We have enhanced the Nano user interface to be easier to use and more consistent.
    • Email attachments. It is now possible to attach files to outgoing emails in Nano.
    • Save and Cancel buttons always visible. Action buttons such as Save and Cancel are now always visible on details screens; analysts no longer need to scroll to find them. Also always visible are the Nano page header, menu, and more.
    • Keep window open on Save. Change the user experience by configuring Nano to keep call, request, and task details screens open after the analyst presses Save.
    • Themes. System Admins can choose from two color themes for the Nano page header, with options for a light background and a dark background.

    • See Nano Enhancements in 9.11 for an overview of these, and more, enhancements to Nano.

  • Chat Manager. Managers can now see all active and inactive chat analysts, and change their chat status if needed. See About Chat for more details on configuring and using Chat.
  • VMware vRO 7.3 is now supported for the integration connector. See Connector for vRO for more details on how to install and use this connector.
  • The Active Directory Connector has been updated to allow mapping of the following fields from Active Directory: Other Telephone, Initials, Employee ID. See Connector for MS AD Server for more details on the connector.
  • Service Actions have a new checkbox: Do not copy data between forms. Select to stop data being copied across submission forms when multiple quantities are ordered. See Defining the Outcome of Selecting a Service Action for more details.
  • Hide the default Type. The Type Tiers window in System Admin has a new setting: Default Type Hidden. Select to hide the system-default "Unspecified".
  • Attachments on outgoing emails are now recorded in the history of the call, request, or task from which the email was sent.

New Features and Changes in vFire 9.10

The key new features in this release include:

  • User Interface Styling in vFire Core. We are continuing to enhance the user interface in vFire Core. The changes are outlined in Styling in vFire Core 9.10.

    • The styling changes will affect screen and icon displays across vFire Core. Screenshots within the documentation will be fully updated when the restyling is complete.

  • Resource Manager is now available in Core and Nano. This new feature will allow workflow group managers to resource staff based on availability and skill sets, to maximize their team efficiency and work satisfaction. See Resource Manager for more details.
  • Type Tier searching has been improved. The vFire Core interface now offers 'search as you type' for Type Tier fields. See Using the Multi Tier Selector for more details.
  • The Alemba API now supports the Resource Manager feature as well as the vFire app. Additional security has been introduced. You cannot log in to the API explorer without the appropriate settings in your General Access security role. To find out more about this, see Logging In to the Alemba API Explorer.

    • The documentation that was provided in the wiki has been replicated in the online help. The documentation has also been made more comprehensive, reflecting the GA status of the Alemba API. See About the Alemba API for more details. For a comparison of the two APIs, see About the APIs.

  • Windows Server 2016 Certification. We are now certified for Windows Server 2016.
  • vFire app has been further enhanced, and will be available in 9.10.1. The functionality available in the vFire Officer app will now be available in the vFire app, meaning that both users and analysts can use it. Analysts can access their calls on the go, viewing details of calls assigned or forwarded to them. They can forward the call to another analyst or group, update the call notes, review history, change the status or close a call. We have introduced SAML authentication for iOS and Android, and made a number of other minor enhancements and fixes. See About the vFire App for more details.

    • To view a PDF of the vFire App User Guide, including System Administrator Notes, click here.

  • The SolarWinds connector has been added to our growing list of available connectors. See Connector for SolarWinds for more details.
  • An enhanced Jira connector has been released. This will support multiple projects. See Connector for Jira for more details.

  • The Jira connector introduced in 9.8 required a source to be configured for each project. The 9.10 Jira connector supports a single integration source for multiple Jira projects. If you are using the 9.8 connector and upgrade to 9.10, you need to remove the source(s) and reconfigure them using the new connector. You also need to update any tasks previously set up to use Jira outbound actions, and reconfigure them.

 

Details of earlier releases are available here.